By accessing and using the services provided by Shiny Holdings, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, you should not use our services.
Shiny Holdings is a UK-based tour operator located at 74 Hoxton St, London N1 6LP, United Kingdom.
Shiny Holdings provides premium guided tour services throughout the United Kingdom, including:
Booking Confirmation: A booking is confirmed only when you receive written confirmation from Shiny Holdings and full payment has been processed.
Payment: Full payment is required at the time of booking unless otherwise agreed. We accept major credit cards and bank transfers.
Currency: All prices are quoted in British Pounds (GBP) unless otherwise stated.
Price Changes: Prices may be subject to change due to unforeseen circumstances, but confirmed bookings will honor the originally quoted price.
Customer Cancellations:
Company Cancellations: If we cancel a tour due to circumstances beyond our control, we will provide a full refund or alternative tour options.
Weather-Related Cancellations: In case of extreme weather conditions, we reserve the right to cancel or modify tours for safety reasons.
Age Requirements: Some tours may have minimum age restrictions. Children under 16 must be accompanied by an adult.
Health and Fitness: Participants must inform us of any health conditions that may affect their ability to participate in tours.
Behavior: Participants are expected to behave respectfully toward guides, other participants, and local communities.
Documentation: Participants are responsible for ensuring they have appropriate identification and documentation.
Our Liability: Shiny Holdings maintains appropriate public liability insurance. Our liability is limited to the price paid for the tour service.
Personal Insurance: We strongly recommend that all participants have comprehensive travel insurance covering medical expenses, trip cancellation, and personal belongings.
Personal Property: Shiny Holdings is not responsible for loss or damage to personal property during tours.
Third Party Services: We are not liable for services provided by third parties (hotels, restaurants, transport operators).
Shiny Holdings shall not be liable for any failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to:
All content on our website, including text, graphics, logos, images, and software, is the property of Shiny Holdings and is protected by copyright and other intellectual property laws.
Photography: During tours, photos may be taken for marketing purposes. By participating, you consent to the use of your image in promotional materials unless you specifically opt out.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms of Service.
We comply with UK GDPR and data protection regulations in handling your personal information.
You may use our website for lawful purposes only. You agree not to:
Shiny Holdings reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
Governing Law: These Terms are governed by the laws of England and Wales.
Jurisdiction: Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
Alternative Dispute Resolution: We encourage resolution of disputes through direct communication. If unsuccessful, disputes may be referred to mediation.
For any questions regarding these Terms of Service or to make a complaint, please contact us:
We are committed to resolving complaints promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to relevant industry bodies or regulatory authorities.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Shiny Holdings regarding your use of our services.